Lifetime Warranty
Free lifetime warranty
Every Halmere device is covered by a free lifetime warranty. If it ever stops working because of a defect in materials or workmanship, we will repair or replace it at no cost to you, for as long as you own it. No registration required; your order number is your proof of purchase.
What is covered
- The device body, including the motor, battery, electronics and switches
- The telescoping extension pole and its locks
- The charger and cable
What is not covered
- Brush heads, sponges, cloths and pads. These are consumables that wear with use. Replacement sets are sold separately.
- Damage from misuse, including submerging the device body in water, using non-compliant chargers, or modifying the product
- Cosmetic wear such as scratches or discoloration that does not affect function
- Loss or theft
How to make a claim
- Email support@halmerehome.com with your order number, a short description of the problem and, if possible, a photo or video.
- We will reply within one business day. In most cases we can diagnose the issue from your description.
- If the device needs replacing, we ship a replacement. We may ask you to return the faulty unit with a prepaid label we provide.
Transfer
The warranty applies to the original purchaser and is not transferable if the product is sold or given away.
This warranty gives you specific legal rights, and you may also have other rights that vary by state.